Frequently Asked Questions

Thesis is offered through a wide network of professional lighting showrooms located throughout the United States and Canada.  The Company’s products can also be found on the leading e-commerce retail website that offer decorative lighting and ceiling fans for sale. We recommend that you visit Thesis “Where to Buy” where you can search for your preferred resource.

The Thesis Warranty can be found here.

For any replacement parts and glass, and or stems and chains, please contact the distributor that you purchased your Thesis product from.  They are accustomed to provided this service and care for you. 

The Thesis warranty coverage depends on the product category and whether the product is used for residential or commercial application.  Please visit the Thesis Warranty page where you can find the detailed information you may need.  

If you need to return your Thesis product, the most efficient manner to accomplish the return process is to contact the retailer that you purchased the product from.  Each one of our retail customers is very familiar with necessary correspondence and information needed for them to return the product to Thesis.  When you are ready to return your product, please be sure to have your original receipt available – the retailer you purchased the product from will need the receipt.

Please contact the retailer that you purchased the product from.  We have an efficient communication process with them in order to service replacement parts and glass that we stock.  You should expect any replacement parts and glass that Thesis stocks to arrive within 3-5 days.

If you are unable to find installation instructions, there are two options:

1. Go to Thesislights.com. Type the product number in the “search” in the upper left corner of the thesis homepage and hit enter,  This will take you to the product detail page for this item.  Scroll to the bottom of the page and click on Technical Resources where we have all downloadable instruction sheets.
2. Contact Thesis customer service at info@thesislights.com